INTRODUCING KNOWCROSS
Knowcross is a global leader in providing hotel management software and technology intelligence to the hospitality industry. The Knowcross platform offers software applications that help hotels boost efficiency, enhance guest service and increase guest loyalty. The platform includes six software applications ‐ KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance all of which help hotels manage their hotel operations efficiently.
KNOWCROSS PRODUCTS
KNOW Service automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high quality service and high staff productivity.
KNOW Housekeeping streamlines daily housekeeping activities resulting in double digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s carbon footprint.
KNOW Mobile is the ultimate mobile application for hotel staff and managers. It integrates seamlessly with KNOW Service and KNOW Glitch and provides a reliable and cost-effective method to dispatch job requests.
KNOW Glitch allows hotels to capture, track, investigate and satisfactorily resolve service issues that inconvenience guests. Service breakdowns can be investigated and recovered while guests are still in the hotel, thus significantly reducing guest dissatisfaction.
KNOW Inspection, the 21st century version of the traditional, paper-based checklist, allows hoteliers to conduct all inspections from a smartphone and have the completed inspections automatically mailed to management.
KNOW Maintenance is a cloud based multilingual application that automates, schedules and monitors all preventive maintenance activities.
KNOWCROSS PRODUCTS
KNOW Service
KNOW Service automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high quality service and high staff productivity.
KNOW Housekeeping
KNOW Housekeeping streamlines daily housekeeping activities resulting in double digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s carbon footprint.
KNOW Mobile
KNOW Mobile is the ultimate mobile application for hotel staff and managers. It integrates seamlessly with KNOW Service and KNOW Glitch and provides a reliable and cost-effective method to dispatch job requests.
KNOW Glitch
KNOW Glitch allows hotels to capture, track, investigate and satisfactorily resolve service issues that inconvenience guests. Service breakdowns can be investigated and recovered while guests are still in the hotel, thus significantly reducing guest dissatisfaction.
KNOW Inspection
KNOW Inspection, the 21st century version of the traditional, paper-based checklist, allows hoteliers to conduct all inspections from a smartphone and have the completed inspections automatically mailed to management.
KNOW Maintenance
KNOW Maintenance is a cloud based multilingual application that automates, schedules and monitors all preventive maintenance activities.
- High availability
- Cloud deployment available
- Integration with on-property interfaces
- HTTPS AES-256 encrypted
- Amazon VPC deployment for data isolation
- Built in checks for spoofing, SQL Injection, DDoS, Man in Middle, Port Scanning etc.
- Customer data owned by customers
- Access governed by customer defined rules and policies
- Guest data encrypted at all times with authorized access
