TESTIMONIALS

It is Knowcross' philosophy to engage the client in every aspect of implementation and product enhancement. Each of our clients participates in a user forum held by Knowcross to share ideas on how to push boundaries of guest services. We thereby have formed long lasting partnerships and forged alliances with a number of leading operators and hoteliers.

We could tell you how we 'can' help your operations but we rather you hear how we 'have' helped leading operators and hoteliers. What follows are our client's testimonials to us:

Grand Hyatt Johannesburg Yann Gillet, General Manager TRITON is a very intuitive application. It allows us to exceed guests expectations, not only by completing tasks within an acceptable time frame, but because it creates a spirit of anticipation among the team members. TRITON, when used on a BlackBerry, is the perfect mobile tool. It allows an Hotelier to manage his operation without being at his desk.

Sofitel Westlake Hangzhou Guido Milner, General Manager TRITON software helps us to go extra miles to exceed the expectations and desires from our guests who search for unique quality service and efficiency. With the implementation of TRITON, every guest's request becomes an opportunity for us to demonstrate the Art De Recevoir, to strive for one more step towards perfection and to deliver memorable moments as well as unforgettable experience to our guests.

Swissotel Zurich Stefanie Mueller, Project Manager I think the best thing about TRITON is the flexibility. I have never come across such a user friendly system. All parameters can be customised. The system can be really set up according to the hotels needs. And last but not least those settings also can be changed all the time.”

Grand Hyatt Muscat Christoph K. Franzen, General Manager Improving and enhancing the guest experience is the number one priority for hoteliers. By installing a service delivery quality management system such as TRITON, we are able to achieve even better communication and follow-up, not only between the guests and front line staff, but also the interaction between the different departments is much more efficient. We are always looking for improving and enhancing our service and TRITON is one of the management systems through which we can accomplish this.

The Oberoi, New Delhi Devendra Bharma, General Manager In order to dazzle and delight our guests on arrival, we fully exploit the TRITON system which automatically generates an alert to the Butler on his pager as soon as the registration process is completed. There is nothing like having a smart, pleasant and smiling Butler unobtrusively meet and greet our guests in the room with a refreshing drink and an offer to unpack his luggage……Feels like more than home !! TRITON ensures that guest satisfaction is an integral part of our entire operation from check-in and amenities, to room service, guest satisfaction audits and departure.

The Leela Kempinski Palace, Bangalore Rudy Oretti, General Manager TRITON has helped us to reduce the time taken to address guest requests, determine frequency of service defects, and has been a great tool for managers to analyze operations in general. Departments are able to plan staffing, reorder levels for items used frequently, with more accuracy and monitor individual staff performance. The alerts/escalations have also assisted the management team, to ensure guests are being looked after better.

Habtoor Grand Resort & Spa, Dubai Florian Kittler, Rooms Division Manager Communication, evaluating performance and exceeding guest expectations are key factors that go to making a hotel successful. TRITON has introduced an 'all-in-one' solution that sets no limits on creativity and application. An amazing tool for the quality oriented manager of the 21st century.

Mulia Senayan, Jakarta Lionel P. Houliat, Resident Manager TRITON is a great tool. It's like having an 'up-to-the-minute' log book of almost all service requests and every aspect of maintenance within the hotel operation. It helps us ensure instant service delivery as well as immediate awareness and rectification of the many problems that may occur in the functioning of a hotel of our size.

Trident, Chennai Sanju Soni, General Manager Approximately 65% of the work assigned through TRITON is related to repair and maintenance in the hotel. Compared to a manual system with little or no accountability, TRITON ensures that all work is done in time. After the problem is resolved, the guest is called to ensure that the service was appropriately handled and that the customer is happy.

Ista Bangalore Nikhil Kapur, General Manager We are delighted to be the first IHHR property to install TRITON. Within a month of its launch, we are seeing the benefits in terms of timely service and better guest communications.