Server P.C.
Server Intel Xeon, 2.8Ghz (minimum), 2 GB RAM, 160GB Hard disk capacity (Two partitions – C Drive- minimum 40 GB and rest D drive), 2 Serial Ports (minimum), 1 x Ethernet Adapter Card (100/1000 Mbps), Mouse, Keyboard, 1 USB, Display; Provision for data backup on separate disk on server or on another PC on the network; RAID 1 preferred.
- Compatible PCI slot on the TRITON Server with the Dialogic card.
- Server without a Serial Port requires an additional PCI Serial Card.
- Recommended: Moxa card (Do not use a USB to Serial Device)

Operating System
Windows Windows Server 2003 R2 / Windows Server 2008 (32-bit only) (English)

Database
Microsoft SQL Server 2005 SP 2 / Microsoft SQL server 2008 (32-bit only) (English)

Fixed Address
The server machine needs to be configured with a fixed public IP address.
The internet connection should be a minimum of 512 kbps preferably. This connection is to available post installation as well for providing technical support by Knowcross.

Remote Access Server
Symantec PC Anywhere or Log me in

Remote Access Administration
System Administrator on the TRITON Server – Provide the User Id and password

Email Services
Email services to be enabled on server. Provide details of outgoing (SMTP) mail server.

Anti-virus and Firewall
Please ensure that the machine is adequately protected against virus attacks and unauthorized intrusions.

Windows Firewall needs to exclude the following exes:
1. Tserver.exe
2. AServer.exe
3. Watch Dog.exe
4. Reporting server.exe

Anti Virus to exclude SMTP block for the below mentioned exes:
1. Email Server.exe
2. Monitoring Server.exe
3. Reporting server.exe
4. Watchdog.exe
5. Aserver.exe

Internet Access
Please provide 24 x 7 broadband internet access (preferably wi-fi) for Knowcross staff during the installation phase.

Backup Mechanism
Please ensure that a routine daily backup mechanism is available and an archival/ retrieval strategy in place.

COMMUNICATION DEVICE

Dialogic (I.V.R.) Card
Intel Dialogic D/4 PCIUF Provide details of exact model procured.

Analogue Telephone Lines
Analogue telephone lines with one hunting number that is easily memorized. The lines will be required at the location of the Server. 4 lines required per Dialogic Card.
Need to ensure that there is automatic conversion into DTMF signaling for calls being made to the hunting line, irrespective of the handset/line (analog or digital) being used for making the call. Protocol configured to dial the six digit IVR PIN number from non analog or digital phones.

G.S.M Modem for SMS Messaging
Nokia 30/32 (if using SMS messaging on GSM Mobiles).

Mobile SIM Card
Standard GSM SIM card with active subscription & a capability to send SMS messages, ideally this should be a part of the hotels CUG network. Please ensure that the calling plan for this is a post pay plan such that it covers the costs for sending SMS messages. (if using SMS messaging on GSM Mobiles)

Web SMS
Knowcross can send the SMS using its own messaging infrastructure. This will require internet access for Triton Server machine.

IP/DECT Phones
Knowcross supports Spectralink Nortel IP/DECT Phones

Paging Encoder
Motorola, Zetron or any other similar paging system that supports TAP Protocol version 1.8 and has an available port for TRITON to connect with.(if using pagers for messaging)

Pagers
Alphanumeric pagers that must be compatible with the paging system. Pagers with larger displays and memory sizes are preferred. Number of pagers should be calculated on the basis of the maximum number of staff to whom jobs are assigned at any one time plus the number of managers who will be messaged through pagers. (if using pagers for messaging)

Serial Cable for paging encoder.
Serial cable to connect to encoder as per the any one following connections specs (RS232 connection):