Know Service - Knowcross Product

KNOW SERVICE

KNOW SERVICE

KNOW Service automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high quality service and high staff productivity. Requests and complaints are logged in either by hotel staff or directly by the guest using an interactive guest application. It brings efficiency to everyday tasks and even uses customised triggers to create automatic jobs and follow-ups on one central system.

A Quick Product Overview

Through this short video, experience the KNOW Service module and discover a new way to ensure seamless, efficient and successful complaint resolution.

KNOW Service
Guest Service
Know Service
Know Service
Know - Guest Service
FEATURES
Automatic Allocation - Know Service Feature

Automatic allocation of guest service requests

Automatic Alerts - know Service Feature

Automatic alerts and jobs based on custom-defined events

Cross Department Tracking - Know Service Feature

Unified cross-department tracking of guest requests, complaints, and maintenance jobs

Wireless Messaging - Know Service Feature

Supports multiple wireless messaging systems

Notifications - Know Service Feature

Supports multiple PMSs that can trigger alerts or jobs based on check-ins, room moves or preferences

Dynamic escalation logic for unfinished / delayed jobs

Powerful Reporting - Know Service Feature

Powerful reporting module to view standard and custom reports

Multilingual Support - Know Service Feature

Multilingual – supports over 180 languages

BENEFITS
  • Reduce guest service time
  • Increase staff productivity
  • Minimize delays and wrong deliveries
  • Identify trends and analyze performances automatically
  • On-the-go availability and enhancements with KNOW Mobile
  • Reduce guest service time
  • Increase staff productivity
  • Minimize delays and wrong deliveries
  • Identify trends and analyze performances automatically
  • On-the-go availability and enhancements with KNOW Mobile
CLIENT SPEAK

We don’t say our KNOW Service is great, our clients do!

We believe that the real value of any solution or service is best communicated through the customer experience. We travelled the globe to meet our clients and asked them to share their KNOW Service experiences with you.