KNOW Service automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high quality service and high staff productivity. Requests and complaints are logged in either by hotel staff or directly by the guest using an interactive guest application. It brings efficiency to everyday tasks and even uses customised triggers to create automatic jobs and follow-ups on one central system.
A Quick Product Overview
Through this short video, experience the KNOW Service module and discover a new way to ensure seamless, efficient and successful complaint resolution.
Automatic allocation of guest service requests
Automatic alerts and jobs based on custom-defined events
Unified cross-department tracking of guest requests, complaints, and maintenance jobs
Supports multiple wireless messaging systems
Supports multiple PMSs that can trigger alerts or jobs based on check-ins, room moves or preferences
Dynamic escalation logic for unfinished / delayed jobs
Powerful reporting module to view standard and custom reports
Multilingual – supports over 180 languages
- Reduce guest service time
- Increase staff productivity
- Minimize delays and wrong deliveries
- Identify trends and analyze performances automatically
- On-the-go availability and enhancements with KNOW Mobile
We don’t say our KNOW Service is great, our clients do!
We believe that the real value of any solution or service is best communicated through the customer experience. We travelled the globe to meet our clients and asked them to share their KNOW Service experiences with you.