THE RITZ PARIS

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch, KNOW Inspection

Located in the heart of Paris on Place Vendôme, the Ritz Paris represents the quintessential essence of the French Art of Life combining tradition, modernity and innovation. The hotel is ranked among the most luxurious hotels in the world and is a member of “The Leading Hotels of the World”. The Ritz reopened on 6 June 2016 after a major four-year, multimillion dollar renovation. The hotel, which today has 159 rooms, was founded by the Swiss hotelier, César Ritz, in collaboration with the chef Auguste Escoffier in 1898. The new hotel was constructed behind the façade of an 18th-century town house, overlooking one of Paris’s central squares. Joerg Boehler, the hotel’s Director of Operational Development, says “Here guest expectations are much higher, so we needed to provide much better service than we had before. The beauty of Knowcross is that guests do not see the mechanics behind the miracle.” The Ritz Carlton Paris has integrated the Knowcross suite of software applications: KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Inspection and KNOW Mobile, into its entire operations and service excellence philosophy.

THE WILLIAM VALE, BROOKLYN

KNOW Service, KNOW Housekeeping, KNOW Glitch

The William Vale, Brooklyn’s newest full service hotel is an iconic, progressive and cutting edge hospitality landmark in NY. Offering world-class hospitality, breath-taking skylines, restaurants, shopping, green spaces, and so much more, The William Vale provides a chic atmosphere combined with intuitive design and modern comfort. The hotels modern outlook is also visible in the technology it uses; guest are able to place housekeeping requests using an intelligently integrating in-room “Service Request” system which feeds directly into Know Housekeeping. With the Know Service module guest requests are efficiently and automatically catered to by ensuring the nearest staff member reaches the guest as quickly as possible in this 21 story building. The Know Glitch module ensures all issues, big or small are tracked and resolved at the earliest.

GANSEVOORT PARK AVENUE, NEW YORK

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch

Boasting 249 luxury rooms and remarkable suites, Gansevoort Park Avenue offers downtown edge with an uptown sensibility. Touting breathtaking 360-degree panoramic views of New York City and celebrities to view them, it uses the power of the Knowcross Software Suite with KNOW Service, KNOW Mobile, KNOW Glitch and KNOW Housekeeping, ensuring every little glitch and query is addressed right away to keep the brand and rooms spotless.

GANSEVOORT MEATPACKING, NEW YORK

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch

Gansevoort Meatpacking NYC is the first luxury, full-service resort in Manhattan’s vibrant and historic Meatpacking District. Offering a chic retreat from the urban metropolis that surrounds the property, the hotel’s 186 spacious guestrooms include 22 stylish suites and one duplex presidential suite. These trendy and swanky rooms are all serviced by the Knowcross Software Suite with KNOW Service, KNOW Mobile, KNOW Housekeeping and KNOW Glitch ensuring that the rooms are as per the brand standards and the guest keep partying without a hitch.

KEMPINSKI, JAKARTA

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch, KNOW Inspection

Hotel Indonesia Kempinski Jakarta features 289 rooms and suites, an array of restaurants and shops, state-of-the-art meeting rooms, lavish ballrooms and a traditional spa. Catering to the needs of corporate travelers, the hotel features impressive venues, which are suited for organizing big and small events. Since the full Knowcross suite was deployed in this iconic hotel, operations and everyday communication and guest handling has completely transformed. KNOW Service has replaced the traditional phone for a majority of guest requests in the hotel, and virtually all guest feedback is captured via KNOW Glitch. Feedback and deviation from standards are instantly communicated to managers’ smartphones to keep them a step ahead of the customer. With the room attendants using the KNOW Housekeeping app on iPod Touch Apple devices, housekeeping operations have now become paperless and efficient. In the words of a supervisor, “I don’t look for rooms to inspect, the rooms find me instead!” Hotel staff also use KNOW Inspection for conducting regular back of the house checks.

CARLTON, SINGAPORE

KNOW Service, KNOW Housekeeping, KNOW Mobile

Carlton Hotel Singapore is conveniently located at the crossroad of the largest underground shopping mall, the busiest financial and convention centres, and is minutes away from cultural and entertainment zones. Offering timeless Asian hospitality, it is an upscale business hotel with 940 guestrooms and 13 function venues. With the average length of stay being 2 nights for the fast-paced business traveler, the hotel boasts of some of the swiftest turnaround timings. With the staff now using KNOW Service, those service timings have been further reduced by doing away with a number of manual calls, which existed earlier. KNOW Housekeeping now serves as the key tool on the hotel’s floors, around and across the towers with guest information and details in the hands of its housekeeping caretakers. The KNOW Mobile app provides real-time guest information to staff on their smartphones. So the in-house guests at this landmark hotel now wonder, ‘How does he know my name?’.

THE DOLDER GRAND, ZURICH

KNOW ServiceKNOW Mobile, KNOW Glitch

The Dolder Grand has been the very epitome of hospitality since 1899. It is a city resort that beautifully merges the past and future. Perched above Zurich, the fairytale-like castle offers exquisite cuisine, a unique art collection and an unrivalled spa. This posh hotel offers views of the Alps and Lake Zurich. The Dolder Grand utilizes KNOW Service, KNOW Glitch & KNOW Mobile to streamline its communication between departments, and automate many aspects of the daily operations, allowing them to effectively action guest requests and issues in a timely manner.

ROSEWOOD SANDHILL, CALIFORNIA

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch, KNOW Inspection

Nestled amid 16 pristine acres in Silicon Valley, Rosewood Sand Hill melds the rich heritage of relaxed California Ranch architecture with fragrant gardens and stunning Bay Area views of the Santa Cruz Mountains. The 121 guestrooms appeal to an array of guest experiences with resort-like amenities, lush courtyard gardens and local charm. Rosewood Sand Hill puts KNOW Service, KNOW Glitch, KNOW Mobile, KNOW Housekeeping & KNOW Inspection to good use in managing their daily operations. The systems integrate seamlessly with guest facing software to give real time information to departments like Housekeeping, and will continue to assist the property at maintaining its rank as Travel & Leisure’s 37th Top Hotel of The World.

ELAF HOTELS, JEDDAH

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch

Elaf Hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made them the first hotel company to be awarded the ISO 9001 in the Middle East. Powering Elaf Meshal AlSalam Hotel, Madina, Elaf Meshal Al Madina, Madina, Elaf Kinda Hotel, Makkah, Elaf Bakkah Hotel, Makkah, Elaf Jeddah Hotel and Elaf Galleria is the Knowcross Software suite with KNOW Service, KNOW Mobile, KNOW Glitch and KNOW Housekeeping to not only maintain their brand standards, but also to help them attain international quality standards.

ARLO HUDSON, NEW YORK

KNOW Service, KNOW Housekeeping

Arlo Hudson Square offers 4-star accommodations in New York City. It is the home base for urban explorers, combining purposeful design with the best essentials. KNOW Housekeeping is helping the hotel to get rooms turned around faster, with a focus on having the right room cleaned first. Their switchboard, which is centrally located, is using the KNOW Service system to effortlessly register guest requests for the hotel and reach the staff at the touch of a button, without delaying service requests.

THE FAENA HOTEL, MIAMI

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch, KNOW Inspection

Built on the site of the famed Saxony Hotel opened in 1948, the Faena Hotel, Miami Beach makes every moment memorable with unmatched service standards. This luxury boutique property has tapped Knowcross’ ability to provide a top-notch, highly personalized experience for guests. The Knowcross products at Faena include KNOW Service, KNOW Mobile, KNOW Glitch, KNOW Housekeeping and KNOW Inspection. At Faena, Knowcross worked closely with the opening team to design and integrate our software in such a way that it equips hotel staff to deliver new standards of service excellence. It’s no accident that Faena is the #1 luxury hotel on Miami Beach. The recent Knowcross integration with INNCOM by Honeywell and Intelity, has enabled the hotel to raise the bar of service even higher

NAUTILUS, A SIXTY HOTEL, MIAMI

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch

Jules Verne’s Nautilus inspired awe in the world of literature. And Nautilus, a Sixty Hotels property in South Beach has been doing the same in the world of hospitality. Balmy and beautiful, in the spirit of Miami, this sprawling oceanfront property is bathed in luxury, with standards that are simply impeccable. Propelling that perfection is the Knowcross software suite with KNOW Service, KNOW Mobile, KNOW Glitch, KNOW Housekeeping and Mini Maint, ensuring every little glitch and query is addressed right away

THE LUDLOW, NEW YORK CITY

KNOW Housekeeping

In the middle of the bustling metropolis of New York stands The Ludlow, a chic boutique hotel with stunning views of the surrounding skyscrapers , might not be massive in its build, but its focus service standards and quality makes an enormous impact of service delivery and customer orientation. Fueling this impact is the Knowcross Software Suite with KNOW Housekeeping, ensuring that both the rooms and the hotel’s reputation, stay spotless

The William Vale, Brooklyn

KNOW Service, KNOW Housekeeping, KNOW Glitch

The William Vale, Brooklyn’s newest full service hotel is an iconic, progressive and cutting edge hospitality landmark in NY. Offering world-class hospitality, breath-taking skylines, restaurants, shopping, green spaces, and so much more, The William Vale provides a chic atmosphere combined with intuitive design and modern comfort. The hotels modern outlook is also visible in the technology it uses; guest are able to place housekeeping requests using an intelligently integrating in-room “Service Request” system which feeds directly into Know Housekeeping. With the Know Service module guest requests are efficiently and automatically catered to by ensuring the nearest staff member reaches the guest as quickly as possible in this 21 story building. The Know Glitch module ensures all issues, big or small are tracked and resolved at the earliest.

GANSEVOORT PARK AVENUE, NEW YORK

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch

Boasting 249 luxury rooms and remarkable suites, Gansevoort Park Avenue offers downtown edge with an uptown sensibility. Touting breathtaking 360-degree panoramic views of New York City and celebrities to view them, it uses the power of the Knowcross Software Suite with KNOW Service, KNOW Mobile, KNOW Glitch and KNOW Housekeeping, ensuring every little glitch and query is addressed right away to keep the brand and rooms spotless.

GANSEVOORT MEATPACKING, NEW YORK

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch

Gansevoort Meatpacking NYC is the first luxury, full-service resort in Manhattan’s vibrant and historic Meatpacking District. Offering a chic retreat from the urban metropolis that surrounds the property, the hotel’s 186 spacious guestrooms include 22 stylish suites and one duplex presidential suite. These trendy and swanky rooms are all serviced by the Knowcross Software Suite with KNOW Service, KNOW Mobile, KNOW Housekeeping and KNOW Glitch ensuring that the rooms are as per the brand standards and the guest keep partying without a hitch.

KEMPINSKI, JAKARTA

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch, KNOW Inspection

Hotel Indonesia Kempinski Jakarta features 289 rooms and suites, an array of restaurants and shops, state-of-the-art meeting rooms, lavish ballrooms and a traditional spa. Catering to the needs of corporate travelers, the hotel features impressive venues, which are suited for organizing big and small events. Since the full Knowcross suite was deployed in this iconic hotel, operations and everyday communication and guest handling has completely transformed. KNOW Service has replaced the traditional phone for a majority of guest requests in the hotel, and virtually all guest feedback is captured via KNOW Glitch. Feedback and deviation from standards are instantly communicated to managers’ smartphones to keep them a step ahead of the customer. With the room attendants using the KNOW Housekeeping app on iPod Touch Apple devices, housekeeping operations have now become paperless and efficient. In the words of a supervisor, “I don’t look for rooms to inspect, the rooms find me instead!” Hotel staff also use KNOW Inspection for conducting regular back of the house checks.

ROSEWOOD SANDHILL, CALIFORNIA

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch, KNOW Inspection

Nestled amid 16 pristine acres in Silicon Valley, Rosewood Sand Hill melds the rich heritage of relaxed California Ranch architecture with fragrant gardens and stunning Bay Area views of the Santa Cruz Mountains. The 121 guestrooms appeal to an array of guest experiences with resort-like amenities, lush courtyard gardens and local charm. Rosewood Sand Hill puts KNOW Service, KNOW Glitch, KNOW Mobile, KNOW Housekeeping & KNOW Inspection to good use in managing their daily operations. The systems integrate seamlessly with guest facing software to give real time information to departments like Housekeeping, and will continue to assist the property at maintaining its rank as Travel & Leisure’s 37th Top Hotel of The World.

THE FAENA HOTEL, MIAMI

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch, KNOW Inspection

Built on the site of the famed Saxony Hotel opened in 1948, the Faena Hotel, Miami Beach makes every moment memorable with unmatched service standards. This luxury boutique property has tapped Knowcross’ ability to provide a top-notch, highly personalized experience for guests. The Knowcross products at Faena include KNOW Service, KNOW Mobile, KNOW Glitch, KNOW Housekeeping and KNOW Inspection. At Faena, Knowcross worked closely with the opening team to design and integrate our software in such a way that it equips hotel staff to deliver new standards of service excellence. It’s no accident that Faena is ranked #1 of 206 Miami Beach Hotels on TripAdvisor. The recent Knowcross integration with INNCOM by Honeywell and Intelity, has enabled the hotel to raise the bar of service even higher

THE DOLDER GRAND, ZURICH

KNOW ServiceKNOW Mobile, KNOW Glitch

The Dolder Grand has been the very epitome of hospitality since 1899. It is a city resort that beautifully merges the past and future. Perched above Zurich, the fairytale-like castle offers exquisite cuisine, a unique art collection and an unrivalled spa. This posh hotel offers views of the Alps and Lake Zurich. The Dolder Grand utilizes KNOW Service, KNOW Glitch & KNOW Mobile to streamline its communication between departments, and automate many aspects of the daily operations, allowing them to effectively action guest requests and issues in a timely manner.

NAUTILUS, A SIXTY HOTEL, MIAMI

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch

Jules Verne’s Nautilus inspired awe in the world of literature. And Nautilus, a Sixty Hotels property in South Beach has been doing the same in the world of hospitality. Balmy and beautiful, in the spirit of Miami, this sprawling oceanfront property is bathed in luxury, with standards that are simply impeccable. Propelling that perfection is the Knowcross software suite with KNOW Service, KNOW Mobile, KNOW Glitch, KNOW Housekeeping and Mini Maint, ensuring every little glitch and query is addressed right away

CARLTON, SINGAPORE

KNOW Service, KNOW Housekeeping, KNOW Mobile

Carlton Hotel Singapore is conveniently located at the crossroad of the largest underground shopping mall, the busiest financial and convention centres, and is minutes away from cultural and entertainment zones. Offering timeless Asian hospitality, it is an upscale business hotel with 940 guestrooms and 13 function venues. With the average length of stay being 2 nights for the fast-paced business traveler, the hotel boasts of some of the swiftest turnaround timings. With the staff now using KNOW Service, those service timings have been further reduced by doing away with a number of manual calls, which existed earlier. KNOW Housekeeping now serves as the key tool on the hotel’s floors, around and across the towers with guest information and details in the hands of its housekeeping caretakers. The KNOW Mobile app provides real-time guest information to staff on their smartphones. So the in-house guests at this landmark hotel now wonder, ‘How does he know my name?’.

THE LUDLOW, NEW YORK CITY

KNOW Housekeeping

In the middle of the bustling metropolis of New York stands The Ludlow, a chic boutique hotel with stunning views of the surrounding skyscrapers , might not be massive in its build, but its focus service standards and quality makes an enormous impact of service delivery and customer orientation. Fueling this impact is the Knowcross Software Suite with KNOW Housekeeping, ensuring that both the rooms and the hotel’s reputation, stay spotless

ELAF HOTELS, JEDDAH

KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch

Elaf Hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made them the first hotel company to be awarded the ISO 9001 in the Middle East. Powering Elaf Meshal AlSalam Hotel, Madina, Elaf Meshal Al Madina, Madina, Elaf Kinda Hotel, Makkah, Elaf Bakkah Hotel, Makkah, Elaf Jeddah Hotel and Elaf Galleria is the Knowcross Software suite with KNOW Service, KNOW Mobile, KNOW Glitch and KNOW Housekeeping to not only maintain their brand standards, but also to help them attain international quality standards.

ARLO HUDSON, NEW YORK

KNOW Service, KNOW Housekeeping

Arlo Hudson Square offers 4-star accommodations in New York City. It is the home base for urban explorers, combining purposeful design with the best essentials. KNOW Housekeeping is helping the hotel to get rooms turned around faster, with a focus on having the right room cleaned first. Their switchboard, which is centrally located, is using the KNOW Service system to effortlessly register guest requests for the hotel and reach the staff at the touch of a button, without delaying service requests.

Knowledge is the key to your success. Our case studies aim to showcase our clients’ Knowcross experiences as well as insights on the unique ways that our solutions have been utilized by clients to enhance efficiency, technology and customer service. We hope these success stories provide you with experienced insights on our product suite.

Corinthia Hotel, London

Holiday Inn, London

Kempinski Palm, Dubai

Taj, London

Radisson Deira Creek

The Leela Ambience Gurgaon Hotel & Residences

Trident Gurgaon

Flora Dubai

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radission

Barriere

Dusit Thani

Corinthia

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NikkoHotel_icon