Senior Consultant – Client Services
We are looking for a Senior Consultant to provide consulting and training services to our customers. As a Senior Consultant at Knowcross, you will travel across the globe and help world’s best hotels in improving their guest services and operations.
What will you do?
• Gain a clear understanding of customers’ business and requirements to ensure that the chosen products fit in seamlessly.
• Lead software implementations on client site and ensure success of every project.
• Deliver outstanding training to clients across departments and positions.
• Proactively conduct account reviews with customers on a regular basis to review service needs and usage trends.
• Proactively identify ‘at risk’ customers and red flag to the Account Management team.
• Contribute to Product Improvement and Innovation based on customer feedback collected.
What are we looking for?
• A smiling face, engaging personality and passion for customer service.
• Excellent command over written and spoken English & Mandarin.
• Excellent presentation skills.
• Strong problem solving and consultative skills.
• 5 to 7 years of professional experience with 2+ years in an Operating role with a top hotel.
• Familiarity with hotel software/technology.
• Experience in Front Office Team, Guest Relations / Service Team, Housekeeping Team, Duty Manager will be preferred.
• Hotel Management Education desired. Graduation in any discipline mandatory